Parents and Carers

Complaints Procedures

Should parents wish to raise matters of complaint then the following procedures should be followed:

  • Issues relating directly to the education of your child should be directed in the first instance to the class teacher. If parents feel dissatisfied with the responses then they should refer the matter to the Headteacher.
  • Issues relating to the wider running of the school or the conduct of any staff should be directed to the Headteacher.
  • If at any time parents feel dissatisfied with the response of the Head they should refer issues to the Chair of Governors, c/o New Park Primary Academy.
  • If parents feel dissatisfied with the response of the Governing Body, a formal complaint may be made to the CEO of Northern Star Academy Trust, whose name will be supplied by the Headteacher.

All complaints will be dealt with seriously and fairly without prejudice to you or your child. We hope that any areas of concern will be speedily and effectively dealt with to the satisfaction of all concerned, before minor issues become major problems.